The role of simple system
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Technical service provider: simple system operates a procurement platform.
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No dealer function: simple system does not act as a dealer.
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Ordering process: The order is placed via our platform directly with the vendor.
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Forwarding: As soon as an order is placed, we forward it immediately to the vendor. If an approval workflow applies, this only happens after approval.
Responsibility for the delivery
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Delivery of your order is solely the responsibility of the activated vendor.
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simple system cannot provide any information on the delivery status. If your vendor supports follow-up documents, the order details show the status of each item, e.g. “Confirmed” or “Shipped”. Under “View details” you will also find the expected delivery date.
How to obtain information on the delivery status
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Direct contact: Contact the respective vendor directly.
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Finding contact details:
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Log in to your simple system access.
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In the top menu bar, go to “Vendors”.
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There you will find the stored contact details of your vendors.
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Summary
The delivery status is provided exclusively by the vendor. simple system supports you technically but does not take on any dealer or delivery function. To obtain information on your delivery status, contact the respective vendor directly.