Help for customers

Basis

• How do I use the shared cart?
• What does the order history offer me?
• How and where do I manage groups?
• What is the subscription overview?
• What is the Dashboard?
• How and where do I create a user?
• What is the Company Profile?
• What are internal memos?
• How and where do I manage delivery addresses?

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Ecosystem

• What do I find under Long-tail solutions?
• ERP integration: How do I set up an ERP interface?
• Requests for quotation (RFQ): how does it work?

FAQ

• Can I replace the approver in an active approval process?
• How do I run an analysis of orders placed with a vendor over a certain period?
• Where is my order?
• When will my order be delivered?
• How do I create article lists?
• How do I receive and view my order confirmations?
• Can a shopper see all orders of an account in the order history?
• How do I cancel an order?

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Controlling

• What is procurement analysis?
• What do I set up in the General ledgers section?
• What are budgets? And how do I set them up?
• What are sequential order numbers?
• What does the Accounting section contain?

Market place

• What are order value limits?
• What can I configure in the article information?
• The marketplace – functions & options
• What are approval flows?
• What are price limits?
• How do assortment restrictions work?
• How do I set up a shared cart?
• What is the shared cart and how does it work?

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