How do I receive and view my order confirmations?

Receiving order confirmations

• Customers receive their confirmations via simple system if the vendor has activated the exchange of follow-up documents. The vendor transmits them electronically (EDI) to the platform. Besides order responses, follow-up documents can also include delivery notes and invoice copies.
• The confirmations are stored automatically with the relevant order on the platform. You do not need to activate anything.

Recipients of the order confirmations

• Order confirmations are visible to everyone who can see the order: the orderer, administrators and users with the “Can view all orders” privilege.
• You can find them in the order history: the “Documents” column shows for each order whether follow-up documents are available. In the order details, they are listed in the “Follow-up documents” section.

• When you hover over the icon in the “Documents” column, you see whether documents are available: “Follow-up documents” (documents available), “No follow-up documents received yet” or “Follow-up documents are not supported by this vendor”.
• If no confirmation is available, first check the “Approval status” column in the order history. If it says “Waiting for approval”, the order has not reached the vendor yet. Otherwise, the vendor has not sent one yet or does not support follow-up documents. In this case, please contact the vendor directly. Only the vendor can activate the exchange of follow-up documents.

Conclusion

• If the vendor supports follow-up documents, order confirmations appear automatically in the details of the relevant order.
• The “Documents” column in the order history shows whether documents are available.
• If you have any questions or problems, please contact Support. You can reach our colleagues as follows: 
  
  • By email: support@simplesystem.com

  • By telephone: +49 (0) 89 / 998 2987 00, telephone service hours:

        o Monday–Thursday: 08.00-16.00

        o Friday: 08.00-15.00