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My Company: Multiple Countries of Operation

With the Multiple Country of Operation feature, you can extend your company's visibility beyond your country of registration and reach new customers in additional markets. This article explains how to configure additional countries, what requirements apply for public visibility, and what limitations currently need to be considered. It also provides guidance on practical implementation, such as cart announcements and currencies, as well as answers to frequently asked questions.

Table of Contents



Overview of Multiple Country of Operation

By default, vendors on the platform are only shown to customers from the country in which their account was registered.

With the Multiple Country of Operation feature, however, you can select additional countries. This means your company is also shown to customers from these countries and can be contacted by them.

This expands your visibility on the platform and makes it possible to gain new business contacts in additional markets.



Configuring additional countries

The countries in which your company should be visible can be configured directly in your account. You can find this setting under: Company & Settings → My Company → Company Details → Edit

Here you can select additional countries and add them to your profile.

The following countries are currently available for selection:

  • Germany

     

  • Austria

     

  • Switzerland

     

  • Liechtenstein

     

  • France

     

  • Italy

     

  • Spain

     

  • Belgium

     

  • Netherlands

     

  • Poland

     

  • Bulgaria

     

  • Romania

     

  • Slovakia

     

  • Czechia

     

  • Hungary

     

  • United Kingdom

     

  • Ireland

     

  • Denmark

     

  • China


The country in which your account was originally registered is automatically active and cannot be removed.



Public visibility

You can check whether your company is publicly visible on the platform in the My Company → Company Details → My Company Address section.

Only vendors with the "Public Vendor" setting are shown to customers via the platform search and the vendor profile.

If your company is not yet publicly visible but you would like to be found by customers, you can contact Vendor Management.



Requirements and limitations

Some limitations currently apply when using Multiple Country of Operation.

Catalogues on the open marketplace can currently only be published in the country of registration. Publishing public catalogues for additional countries is not currently possible.

However, catalogues can still be assigned to connected partner customers, regardless of which country they are located in.

The currency of prices in catalogues, price lists and the price web service must always match the currency stored in the customer account. Therefore, it is not possible to assign a catalogue to customers with different currencies at the same time.

You can see a customer's currency in the Customers section, directly in the respective customer profile.

Separate lists for availability and delivery times for different countries cannot currently be maintained. If longer delivery times apply to certain countries, these can be shown in separate catalogues that are assigned exclusively to customers in a specific country.



Notes on cart announcements

If different shipping conditions or terms apply to orders from abroad, it is recommended to create corresponding cart announcements.

These announcements can then be assigned specifically to the relevant customers abroad.



Further notes

In the Controlling → Reports section, revenue can also be displayed in different currencies. A currency selection menu is available for this in the respective reports.

A consolidated revenue view with automatic conversion into a single currency is not currently possible.

For commission billing by simple system, foreign currencies are automatically converted to euros at the respective daily exchange rate and then invoiced.



FAQ

Can I make my account visible for multiple countries?
Yes. Additional countries can be enabled via the Multiple Country of Operation feature.

Can I remove the country of registration?
No. The country in which the account was registered always remains active.

Can I publish public catalogues in multiple countries?
This is not currently possible. Public catalogues can only be published in the country of registration.

Can I assign catalogues to customers in other countries?
Yes. Catalogues can be assigned to partner customers regardless of country, provided the currencies are compatible.



Video tutorial

You can see exactly how this section of the platform works here step by step.



Need help?

Do you have questions about using simple system or configuring Multiple Country of Operation? Our technical support team will be happy to help.

Email: support@simplesystem.com
Phone: +49 (0) 89 / 998 2987 00

Phone service hours
Monday–Thursday: 8:00 am–4:00 pm
Friday: 8:00 am–3:00 pm