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Can I replace the approver in an active approval workflow?

You cannot replace the approver directly in a running workflow. Here is the solution.

You cannot replace the approver directly within a running approval workflow. If an approver is on vacation, for example, the orders remain with this approver, even if you enter a new approver.

 

Solution

Note: If a deputy approver was already set in the rule when the orders were submitted, the deputy approver can approve the pending orders at any time. Disabling the workflow is not necessary in this case. A deputy approver added later only applies to new orders.

To continue the approval workflow anyway, use the following option:

  1. Disable the approval workflow

    • All currently open orders are rejected automatically.

  2. Update the rule

    • Enter the correct approver in the rule.

    • Then enable the approval workflow again in the overview in the Activated column.

  3. Place the orders again

    • Shoppers open their rejected order in the order history and add the articles to the cart again via Reorder. This creates a new order.

    • These orders then go to the new approver.

 

Summary

You cannot replace the approver directly in a running workflow. Instead, disable the approval workflow, update the rule with the new approver, enable the workflow again and then reorder, so that the orders are processed correctly.