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Announcements

In the “Announcements” area, you can assign individual or standardized notices to your customers. These are shown in the cart before the order is submitted and serve to transparently communicate important information.

Table of contents

Each announcement is limited to 500 characters. 

Basics of announcements

Announcements are shown to customers in the cart before completing the order. This allows important information or conditions to be communicated early on.

You have two options for maintaining announcements:

  • individual announcements
  • standard announcements

Depending on your needs, these can be assigned to different customers or marketplace areas.

Create an announcement

Click Add announcement, enter a unique name and your message. The message is required and limited to 500 characters. You can format the text, for example with bold, lists and links.

To create a standard announcement, click Add default announcement and choose Partner MP (closed marketplace) or Open MP. You can have one of each.

Individual announcements

Individual announcements can be assigned specifically to one or more partner customers.

The functionality follows the same logic as:

  • catalogue assignments
  • price lists
  • customer article numbers

Properties of individual announcements:

  • can be assigned to individual customers or customer groups
  • are only shown to these customers in the cart
  • enable customer-specific information or conditions

This is useful, for example, for:

  • individual shipping agreements
  • special delivery terms
  • special conditions for certain customers



Standard announcements

In addition to individual notices, you can also define standard announcements.

A maximum of two standard texts can be maintained:

  • one text for the closed marketplace
  • one text for the open marketplace

Standard announcement for the closed marketplace

This text is automatically shown to all partner customers, provided they have not been assigned an individual announcement.

This has a major advantage:

  • when new partner customers are added, you do not need to create an individual announcement right away

The standard announcement is automatically shown to these customers.

Standard announcement for the open marketplace

This text is shown to customers when they have created a cart from a public catalogue.

This is only possible if:

  • you have defined a catalogue as public
  • the customer orders articles from this public catalogue

The announcement then also appears in the cart.

 

Manage announcements

In the list, assign an announcement to customers or unassign all customers from it. Unassigning all customers cannot be undone. Individual announcements can only be assigned to your Partner Marketplace customers and replace the default announcement for them. You can also delete an announcement.

In the customer profile, the tab Cart announcement shows which announcement is assigned.



Display of announcements in the cart

The display takes place directly in the ordering process.

The following applies:

  • customers see the announcement before completing the order
  • individual announcements take priority over standard texts

This means:

  • if an individual announcement exists for a customer → this is shown
  • if no individual text exists → the standard announcement is shown



FAQ

What information should I include in an announcement?
Typical content includes minimum order values, shipping costs, or general delivery terms.

Can I use different announcements for different customers?
Yes. Individual announcements can be created for this and assigned to specific customers.

What happens if no individual announcement exists?
The standard announcement is then used automatically.

Can I use different texts for the open and closed marketplace?
Yes. You can define one standard announcement for each of the two areas.

When is the announcement shown?
The text appears in the cart before the order is completed.



Video tutorial



Need help?

Do you have technical questions or issues setting up announcements? Our technical support team will be happy to help.

Email: support@simplesystem.com
Phone: +49 (0) 89 / 998 2987 00

Telephone service hours
Monday–Thursday: 8:00 AM–4:00 PM
Friday: 8:00 AM–3:00 PM